Refund policy

Refunds & the Wrapware Guarantee

We want you to love your Wrapware.

If you’re disappointed with your order, contact us within 30 days of delivery. We’ll work with you to make it right, whether that means a remake, a replacement or a refund.

Made just for you still means we stand behind it. Email service@wrapware.com so we can help.

Need to change or cancel your order?

Email service@wrapware.com as soon as possible with your order number and what you'd like to change, or let us know you'd like to cancel. We'll check your order's progress and let you know what's possible.

Getting help is simple

Email us with your order number and a little about what happened. If there’s damage, a printing issue or an incorrect item, a photo can help us understand the problem.

Whether you chose a premade design or created your own, we’ll work with you on a solution.

No need to send your tumbler back

We don’t ask you to return your tumbler to receive an agreed refund or replacement. There’s no return label to print or package to send.

If we remake or replace your item, we cover the replacement and shipping to you.

Our lifetime wrap guarantee

Every Wrapware wrap is backed by a lifetime guarantee on print quality and magnets during normal use. If you have a problem with either, get in touch and we’ll arrange a replacement wrap at no charge, including shipping.

This covers both personalized and premade designs. The 30-day window for order concerns does not limit this lifetime guarantee.

Accidental damage isn’t automatically covered, but please reach out—we’ll look at it case by case.

Refunds

When a refund is the right solution, we typically refund the full order, including any shipping you paid. We’ll confirm the amount with you and issue it to your original payment method within 10 business days of approval, or sooner where required by law.

Your bank or card provider may take additional time to post the refund. If it hasn’t appeared within 15 business days of approval, email us and we’ll help you check on it.